What a business chatbot can do
- sales: lead qualification, product selection, passing the request to a manager in the CRM;
- service: answers to frequent questions, order status, complaint intake;
- bookings: for a consultation, a service or a meeting;
- marketing: mailings, surveys, promo codes.
Why Telegram
In Ukraine, Telegram is one of the most popular messengers. A bot needs no separate app, works on any smartphone and supports buttons, files, polls and payments.
Chatbots and internal communications
For internal tasks — onboarding, notifications, approvals — we recommend not a separate bot but the Folck company portal with built-in chats, notifications and push to the phone: that way all data stays in one system.
Development stages
- scenarios and dialogue structure;
- texts, buttons and message formatting;
- development and integrations (CRM, spreadsheets, accounting systems);
- testing with a pilot group and launch;
- analytics and scenario refinement.